Why confidence and trust matter

Is Boots Ok?

When I first got Boots I registered with a vet local to where I live.  I took her for a her first puppy check.   She was checked over.  It was very matter of factual.   I however was relieved to know all was good.   Within a month I had to return.  She was scooting her bum around the floor and her eyes were very tear stained.  I was told there was nothing to worry about.  The vet ( a different one ) said he didn’t like checking anal glands being in the bum area and told me there was nothing to be concerned about.

I returned on month 3.  Boots really didn’t like going to the vets, however I presumed this was normal.  I asked them to check her eyes again as my groomer was concerned.  The vet ( a different one again ) got her little torch.  It didn’t work.  She went to get the spare.  The batteries had gone.  In the end she used the torch on her IPhone explaining it does the same job.   I was told there was no problem.   I left there feeling perturbed.  I wasn’t 100% sure.  I was worried.  

Fast forward to March.  Boots needed spaying.  I had no idea when this should be done.  Google is full of differing opinions.  I decided to ask a local vet.  One I knew.  We had sold his house before and also for other families member.  I felt I could trust this person to be honest with me.  I called James Glass.  He gave me his opinion ( before first season ) and more importantly has to why he felt this.   I asked if I was ok registering  Boots there as I do not live local.  It was not a problem.

Changing Vets

The first thing I noticed at Lancaster Vets is that they have a waiting area for Dogs and one for cats.   It’s a great idea.  The building is stylish, the waiting room welcoming.   Boots was called by her name ( another nice touch ).  James manner with her was superb.  He was so gentle, talking to her in a soothing voice, even giving her cuddles.  More importantly for me, Boots was trying to kiss him and her tale was wagging.   She liked him!

James and his team carried out Boots spaying.  It was key hole surgery.   She came out wearing a little pet vest ( no lampshade on the head! ).  The aftercare there and communication is what I am most impressed with.  They text me during the day to let me know all was well.  They followed up the following day to see how she was doing.  They fit me in when I wanted to pop back up to get her checked out as she had been sick  ( in hindsight she had eaten too much chicken!! ).  Nothing was too much trouble.   As for the eyes, there was a problem with her tear production and block tear ducts.  They are now treating that and in 10 days there has been vast improvement.  I am happy.

Confident and trust matter. 

It matters in all walks of life.   You need to have this in all the relationships you form including the one with your estate agent.   Granted you home isn’t a living person or creature,  what it is however is your biggest asset.  Ask yourself this.  Do you trust your estate agent?  Do you feel you can ask them anything without feeling silly or stupid.  Do you have the confidence that they are doing the best for you?  We all want great service, in all walks and areas of our life.  If you are not getting it,  do what I did.  I changed vets.  Should you change estate agents?

My name is Michelle Gallagher.  You might think it odd me blogging about my puppy.  However I wanted you to understand that I am just like you.   Just like you I want to feel we can trust and believe the person we are dealing with, whoever that might be and for whatever reason  How we communicate with each other is important.  It's also about how we feel.  Trust is a feeling.  Would you agree?

If you want to chat with me, call me on 01524 843322 or drop me a line at michelle@jdg.co.uk.  I am here to help.