Thank Goodness the Internet does NOT sell houses!

Luckily the Internet doesn’t sell houses.  I don’t believe it ever can.  Is that a strange thing to say?  Think about it.  You don’t go online, find a house and add it to your basket.  You don’t go to the checkout and enter your credit card details, nor do you sit at home or work and wait for your new house to arrive by courier!  The internet sells viewings.  Properties are advertised there with pictures to entice you to send an email or pick up the phone and book a viewing.  The real selling of a home is done in the property itself.

Buying any house is an emotional experience.  Buying a home is special.  You need to feel it.  You need to see it.  You even need to touch it.  You’ll want to see more than what the agent's photos show you online for even the best agents who display the clearest photos can’t show you everything.  You’ll have questions about your future home and there is lots of information that the estate agent should want to share with you.  We do.  We like to know about the houses we are selling.  We like to know what’s in the area.  We want to tell you what’s been done, after all, if you were buying a car, you would want the full-service history, wouldn’t you?  Why should a house be different?

Selling houses is about people.  It’s about communication.  It’s about customer service.  Online shopping is cold.  I couldn’t even get a response on the phone about Mr JDG’s birthday present.  It was an automated message.  I’ve bought something else now.  It taught me a lesson.  Stick to the high street for things that are really important.  When it comes to property, I suggest you do the same!

Have you had similar experiences which have made you reflect and think?  If so I would love to hear about them.  My name is Michelle Gallagher.  I am here to help you move.  Call me on 01524 843322.  Until next time